The way to improve search is not to mimic Google, but instead to build boutique search engines that index, curate, and organize things in new ways.
Private traffic, a CRM strategy that emphasizes two-way conversations, could double as a crash course in how to bring community into the product experience.
Are creator platforms enabling the 99 percent to chase their childhood dreams? Or are they helping the stars of the 0.1 percent expand their wealth?
In the rush to build frictionless payment features, the actual pitch—"here's why you should pay and here's what you're getting"—is too often an afterthought.
If the music business can revise its draconian approach to copyright, modding, and UGC, it will empower tech startups to do for audio what TikTok did for video.
The rise of vertical-specific software tailored to lawyers, personal trainers, recruiters, hair stylists, and everyone else striking out on their own.
Though LatAm leads the world in internet and digital media consumption, its creators still struggle to cash in on their influence. That presents an opportunity.
Consumers pay for what’s scarce. And within the crowded, cheap, content-rich world of online education, what's scarce is community.
The franchises of the future need to be designed to ensure quality and canon even when we hand over ownership to the fans.